Vocational
Call Center

If you really enjoy telephone-based work, have a good manner and loads of patience, and like helping people, then a career as a call center operative is an obvious choice.

There is no formal qualification as such since most companies have their own in-house training courses. During this training period, you will be taught how to use the system, how to answer the standard questions and when to pass callers 'up the line'. You will also learn about the products and services that your company provides. Finally there may well be coaching in man-management skills to help you with your customer interactions.

For reasons of cost and efficiency, almost all major retailers or service providers nowadays concentrate their customer services requirements in one building. Consequently, if you join a call center you will be working alongside many other operators all advising customers on payments, guarantees, repairs, shipping, product selection etc.

As more companies centralize their call-handling requirements, the demand for call center operators has increased and the trend looks set to continue.

Schools That Offer This Program:
Career Point College
Crimson Technical College
Blue Cliff College
Blue Cliff College
Medical Career Institute
Medical Career Institute
Strayer University
Strayer University
Tech Skills
Newbridge College
Southern Technical College
Southern Technical College
Trumbull Business College
National College of Business & Technology
National College of Business & Technology
Fortis College
Everglades University
Lincoln College of New England
Lincoln College of New England
Lincoln College of New England
Lincoln College of Technology
Lincoln College of Technology
Lincoln Technical Institute
Lincoln Technical Institute
Nashville Auto-Diesel College
Nashville Auto-Diesel College
Southwestern College
Southwestern College
Lincoln Culinary Institute
Lincoln Culinary Institute
Lincoln College Online
Grantham University
Carrington College
Carrington College
Carrington College California
Carrington College California
Brookline College
Florida Career College
National Massage Therapy Institute
New England Institute of Technology
Computer Systems Institute
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